Harris Interactive’s Retail Research Practice builds on your traditional suite of solutions with innovative tools, technologies, and approaches that enable you to deliver an optimized customer experience.
Our approach focuses on providing strategic insight that can be grouped into three key pillars:
- Understanding your customers and the evolving market
- Delivering optimized services and experiences
- Captivating your customers and advocates repeatedly
Our team utilizes tools that allow you to explore different experiential preferences between consumer groups and capture the definitive brand experience you need to deliver - across channels, mediums, and customer segments.
Using on- and off-line quantitative models and methodologies, we provide your firm with an in-depth understanding of your customer base (and your competitors'), their consumption patterns, and evolving paths to purchase.
Simply stated, our team’s focus is helping you deliver the right customer experience, at the right time, as a springboard to profitable growth.