Data Collection Services: Client Liaison

Our client said:

"On going communication between your project team and ourselves is essential – we need to be kept up-to-date on project progress and want you to be able to react to the changing requirements of our own clients."

Harris Interactive uses the following approach to ensure successful communication between the client and project team throughout the project:

• Clarity of roles and points of contact for both parties are identified at the start of the project to ensure clear and direct lines of responsibility and communication
• Up front agreement on the frequency, format and method of on-going progress reporting, including potential access to Viewport, our online project reporting tool
• Meeting Attendance: We ensure that key personnel are available to attend internal meetings/briefing/updates.