Multiclient Publications & Reports > IT Services
IT and Business Process Outsourcing
The UK IT and Business Process Outsourcing Report is now in its 14th
edition, building on 13 years of continuous tracking and analysis of the
outsourcing market. Despite the slump in the UK IT market, outsourcing continues
to grow. Business Process Outsourcing remains the key driver of this growth and
this is expected to continue into the next few years, as companies are
increasingly responding to an ever-demanding business environment.
While the Business Process Outsourcing market is growing at a faster rate than
the Datacentre FM market, the Datacentre FM market is also expected to see
significant growth over the next couple of years, as the public sector steps up
its spending on outsourcing. Within this context, this industry standard report
is an invaluable aid to companies with outsourcing-related interests. This
information enables companies to effectively plan and target their outsourcing
activities, based on the most detailed and reliable information available.
Report highlights:
- Detailed market sizing and forecasting
- Market analysis (Datacentre FM and Business Process Outsourcing analysed
separately)
- Rankings and analysis of leading suppliers (by type of outsourcing service
and by vertical market)
- In-depth leading supplier profiles (including revenues, detailed customer
information and commentary on company positioning/performance)
- Database of over 900 major outsourcing contracts in operation, including
details of contract value, length and service outsourced
IT
and Business Process Outsourcing Brochure - PDF
Format (1.09 mb)
Contact Centre Outsourcing
The highly competitive UK Contact Centre Outsourcing (CCO) market is
producing growth against a background of increased convergence of communications
technologies. Leading suppliers are differentiating themselves from the
competition by leveraging new technology to offer enhanced services and while
the inbound market continues to expand, the customer increasingly dictates first
contact, so suppliers must accommodate a variety of contact channels to provide
an effective service. Within this context, this report investigates the demand
for online services and where the opportunities exist for more traditional
contact methods.
Meanwhile, outbound services have been seen to adapt in response to changes
and challenges in the Contact Centre outsourcing market and look set to maintain
a significant position.
While the market undergoes this period of adjustment, suppliers require the
most current profiling and analysis to ensure that they stay ahead of the
competition.
Harris Interactive’s fifth annual UK Contact Centre Outsourcing Report
builds on four years' of CCO market tracking experience to provide fully
researched, comprehensive and up-to-date information on the current market and
future opportunities.
Report highlights:
- Market size and forecasting (1999-2005) – including splits by vertical
market
- Detailed market and supplier analysis – inbound and outbound
- Leading supplier profiles (68 in-depth profiles & 10 overview profiles)
- Supplier rankings (by Outsourcing revenue, number of contact centres, number
of workstations and number of agents)
- Current industry views on hot topics (such as drivers and inhibitors to
growth, strategies and opportunities, VoIP and other web-based services,
off-shore operations, business TPS legislation, etc)
- Customer listings database of over 700 contracts
Contact
Centre Outsourcing Brochure - PDF Format (392 kb)
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