THE HARRIS POLL #30, June 7, 2000

HOW THE INTERNET IS IMPROVING THE LIVES OF AMERICANS WITH DISABILITIES

___________________________________________________________

by Humphrey Taylor

The Internet is having a very positive impact on the lives of adults with disabilities who are online, and this impact is much greater than it is among adults without disabilities. As the number of adults with disabilities online continues to increase, the Internet is helping to greatly improve the quality of their lives. Specifically, it allows adults with disabilities to be better informed, more connected to the world around them and puts them in touch with people who have similar interests and experiences.

These conclusions are all drawn from a Harris Interactive Poll of 535 adults with disabilities and 614 adults without disabilities, who access the Internet, and who were surveyed online between March 22nd and April 5th. This research was conducted for the National Organization on Disability using a grant from Aetna US Healthcare.

The data from the survey were statistically weighted to be representative of all adults, with and without disabilities who are online, whether from home, work, school, library or other location. People with disabilities are less likely than people without disabilities to be online (43% v. 57%). In particular they are much less likely to be online from work (16% v. 30%), because for fewer of them are working.

The main findings of this online Harris Poll include (with all percentages based on adults who are online):

  • Adults with disabilities spend, on average, twice as much time online as adults without disabilities who are not - 20 hours per week compared to 10 hours per week.

  • Adults with disabilities are much more likely than adults without disabilities to report that the Internet has significantly improved the quality of their lives (48% vs. 27%)

  • Adults with disabilities are also more likely than adults without disabilities to report that the Internet has helped them to:

  • Be better informed about the world (52% vs. 39%)

  • Feel connected to the world (44% vs. 38%)

  • Reach out to people with similar interests as experiences (42% vs. 30%)

  • Conversely, adults without disabilities are slightly more likely than adults with disabilities to say that the Internet has significantly helped them communicate and socialize with close friends, relatives and neighbors (49% vs. 42%).

Further analysis by age points to interesting differences in the use of the Internet between adults with and without disabilities. For adults with disabilities, those who are younger (under 30) tend to use the Internet more often - an average of 25 hours versus 8 hours than younger adults (under 30) without disabilities.

In addition, even though the average number of hours spent on the Internet decreases somewhat as adults with disabilities get older, those who are older say that the Internet has significantly improved the quality of their lives in greater numbers than comparably aged adults without disabilities.

TABLE 1

PEOPLE WITH DISABILITIES AND PEOPLE WITHOUT DISABILITIES WHO ARE ONLINE

Base: All Online

"At "home", "work" and "another location", do you personally use the computer to access an online service such as CompuServe or America Online, or not?"
"At "home", "work" and "another location", do you personally use the computer to access the Internet, or not?"
"At "home", "work" and "another location"., do you personally use the computer to access the World Wide Web, or not?"
Asked for "home", "work" and "another location".

Adults with Disabilities

%

Adults without Disabilities

%

Online from home

30

48

Online from work

16

30

Another location

21

21

Online total

43

57

Note: Many people are online from two locations.

(Based on aggregated Harris Polls 11/99 to 4/00)

TABLE 2-A

TIME SPENT PER WEEK ONLINE

Base: All Online

"Excluding e-mail, how many hours a week do you spend on the Internet or the World Wide Web?"

Adults with Disabilities

%

Adults without Disabilities

%

Less than 6 hours

18

21

6 to 10 hours

15

30

11 to 15 hours

10

12

16 or more hours

58

37

Average (median) hours per week

20

10

TABLE 2-B

AVERAGE (MEDIAN) HOURS PER WEEK - BY AGE

Base: All Online

Adults with Disabilities

(Median Hours)

Adults without Disabilities

(Median Hours)

Under 30 years old

25

8

30 - 44 years old

25

11

45 - 64 years old

20

15

65 or older

20

18

TABLE 3-A

IMPACT OF INTERNET ON QUALITY OF LIFE

Base: All Online

"Has the Internet significantly improved, somewhat improved, or had no effect on your quality of life?"

Adults with Disabilities

%

Adults without Disabilities

%

No effect

11

15

Somewhat improved quality of life

41

58

Significantly improved quality of life

48

27

TABLE 3-B

IMPACT OF INTERNET ON QUALITY OF LIFE - BY AGE

Base: All Online

Base: Significantly Improved Quality of Life

Adults with Disabilities

%

Adults without Disabilities

%

Under 30 years old

19

36

30 - 44 years old

52

26

45 - 64 years old

47

28

65 or older

56

6

TABLE 4

IMPACT OF INTERNET ON CONNECTING AND INFORMING PEOPLE

Base: All Online

"Specifically, how has the Internet affected your ability to do each of the following?"

INTERNET HAS SIGNIFICANTLY INCREASED:

Adults with Disabilities

%

Adults without Disabilities

%

Being better informed about world around me

52

39

Feeling connected to the world around me

44

38

Reaching out to people who have similar interests or experiences

42

30

Communicated and socialize with close friends, relatives or neighbors

42

49

Methodology

This Harris Poll was conducted online within the United States between March 22nd - April 5th, 2000, among nationwide cross section of 535 adults with disabilities and 614 adults without disabilities.

Data were weighted by age, sex, education, income, race/ethnicity, and region, as well as propensity to be online (a composite of several factors) in order to generalize the results to the national population.

In theory, with a randomly chosen sample of this size and after weighting the data, one could say with 95 percent certainty that the results have a statistical precision of plus or minus 2 percentage points of what they would be if the entire adult population of the United States had been polled. The sample used by Harris Interactive is not a random sample. While individuals have been randomly sampled from our database for this survey, they have previously chosen to take part in the Harris Interactive database.

There are several other possible sources of error in all polls or surveys that are probably more serious than theoretical calculations of sampling error. These potential sources of error include question wording and question order, non-response, and screening (e.g. for likely voters). It is difficult or impossible to quantify the errors that may result from these factors so the words "margin of error" should be avoided when reporting all survey data.

These statements conform to the principles of disclosure of the National Council on Public Polls.

____________________________________________________________

12076
Q501, 510,525



©2000, Harris Interactive Inc. All rights reserved. Reproduction prohibited without the express written permission of Harris Interactive.



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