16th Annual Loyalty Conference

May 6 – 8, 2009 · Silverado Resort, Napa, California

This year, we’ve designed the conference to be more relevant and engaging than ever before – with highly interactive workshops, case study presentations of real-world results, and expert thought leaders primed to discuss and advise on tangible means to bring Loyalty to life.

Topics

Discover ways to deliver a strategic, competitive direction as key corporate practitioners and leading Loyalty specialists guide you through the process of transitioning insight into actionable implications for your firm. Our experts will showcase applicable steps toward:

• Driving the total customer experience
• Improving customer and employee loyalty
• Igniting advocacy
• Increasing ROI
• Overcoming internal and external challenges

Speakers/Agenda

With keynotes by acclaimed author and loyalty expert, Jill Griffin, and noted customer management expert, Elizabeth Roche, Senior Leader, Hewlett-Packard, as well as case study presentations from firms that have succeeded in transforming loyalty into action, you will gain the pertinent, practical insight necessary to apply change to your own business and realize a significant impact on your bottom line. Learn from leading B2B and B2C companies, including:

• EarthLink
• Emerson
• MassMutual
• NCR
• TELUS

For more details view the agenda.

Pricing/Registration

Your Special Invitation Rate is $595—a savings of $600 off the full conference rate of $1,195

Registration price includes all conference sessions, conference materials, and all networking events. Simply provide your professional information and click Pay Now.

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Venue & Accommodations

A limited block of rooms have been reserved at the Silverado Resort in Napa Valley at a special rate of $255/night plus a $20/night resort fee which covers unlimited WIFI access, parking, bell gratuities and more. To make your hotel reservation, simply call 800.532.0500 before April 15 and request the Harris Interactive rate.

Contact Us

If you have additional questions regarding the conference, please contact Heather Campo at hcampo@harrisinteractive.com. We look forward to seeing you in California.

Cancellation policy: Cancellations must be received in writing before 5:00 PM EST on April 22, 2009. Cancellations are subject to a non-refundable $100 processing fee. Cancellations received after 5:00 PM EST on April 22, 2009 are non-refundable. If last minute problems prevent you from attending, we urge you to find a replacement so that your registration will not go unused. Please notify Heather Campo, if you need to make a substitution.