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As we wake up to a new ‘uncertain’ Great Britain, what does this mean for the UK economy? Apparently, the dangers of a hung parliament are that it would lead to a weak and indecisive government. With the markets closing in on Greece and with Portugal and Spain also on their agenda...

 
Posted 07 May 2010 by Philip Brooks, Associate Director
 

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The recent announcement by the FSA about how the major banks have dealt with customer complaints is worrying given the extensive primary market research into how effective complaint handling is good for companies in the longer-term. This is for two reasons. First, there are many references made in academia derived from...

 
Posted: 01 May 2010 by Peter Shreeve, Senior Consultant

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