Team Blog

A recurring theme at this year's Building Societies Association conference, which was held earlier this month in Birmingham, was that the mutual sector is in a strong position to capitalise on the loss of trust in the banking sector that  has occurred over the past few years.

Certainly this is something that we saw in recent research we conducted into consumers' perceptions of mutuals and which we presented at the conference

Posted 26 May 2011 by Frances Green, Research Director

UK Banks recently lost a judicial review into FSA guidelines that banks should contact all past PPI customers inviting them to complain if they believe they have been mis-sold their policy.

Unsurprisingly, The British Bankers Association has said that the result is ‘disappointing’. However, say that to a consumer who has tried to claim on a PPI policy and then found out they were never covered in the first place. I am sure they will be able to provide a few other alternative descriptors.

Posted 4 May 2011 by Philip Brooks, Senior Associate Director