For recent papers presented at Harris Interactive seminars and conferences please use the links below.
Consumer Perceptions of Mutuals
This paper was presented in May 2011 at the Building Societies Association Conference in Birmingham. The paper highlights that the mutual sector is in a strong position to capitalise on the loss of trust in the banking sector that has occurred over the past few years; based on the research we conducted into consumers' perceptions of mutuals. Download a copy of the Consumer Perceptions of Mutuals presentation.
Financial Services in 3D
The following papers were presented at a Financial Services client seminar on 14 June 2011 in Edinburgh.
- The Consumer Perspective
The financial challenges consumers are currently facing
- The Agency Perspective
Our latest thinking on how consumers make decisions on the financial services products they buy
- The Client Perspective
Examining the current and future challenges faced by the financial services industry
Copies of all these papers are available to download as a ".zip file". Please send an email to firstname.lastname@example.org and a link to the presentations will be sent to you by return.